ReServe Cloud® Event and Reservation software simplifies operations for Frank Group USA from event sales to event execution. After five years of working with the software, "I can't imagine using anything but ReServe for all my events," Idlis states. The most beneficial aspects of the software for Frank Group USA users are the time-saving activities like document creation, distribution, and reporting. Idlis claims, "Thanks to ReServe, we have the ability to be very detailed and event-specific with our BEO creation." Quick document generation with ReServe Cloud has eliminated extra time spent on data entry. Frank Group USA saves time with ReServe Cloud by staying on top of tasks and taking a proactive approach with its sales. Instead of waiting for event inquiries to come in, the team utilizes the customer database to predict and plan repeat guest events. When asked about any additional benefits, Idlis claimed, "Customer service is exemplary. Aimee always calls or emails back in a matter of minutes every single time." ReServe Interactive team members are dedicated towards the success of their clients. With the implementation of ReServe Cloud, Frank Group USA is able to stay organized, productive, and proactive.
Given all the moving parts of Frank Group USA, the company was looking for a system to track and monitor sales for the organization. What they lacked was an organization-wide database for all event and reservation information to be stored and referenced. Document creation for every event or reservation is time consuming especially when there is no hub for all customer information. "I can’t even fathom creating all our documents on Word, Outlook or Google Calendar as some of my competition do. That would be a nightmare," claims Idlis. Having a clear and automated event management software would minimize time spent behind the screens and maximize time spent forming strong customer relationships. Frank Group USA's complex business model demanded a solution that could simplify and streamline all site data.